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Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organisation placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.
The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
A 12.5% service and processing fee applies on all cancellations.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Due to current HIGH DEMAND - please allow 7 to 14 days for delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in South East Asia will be shipped by ePacket or DHL Courier depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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Quality is excellent, everything in the product description!
very very very good
Good quality case. Shipping-month in Rostov-oblast.Prodavets Size, elastic tight.
Намотоасник excellent! Fast delivery! Ordered 2000 1600, fit perfectly! Fabric is thick, quality is excellent! Good store! Highly recommend!!!!
I bought three different Mattress protections from three different stores. This is the cheapest and the best. I recommend it.
Moscow has taken delivery of 50 days. For a long time. Normal product. Not too thick. Can be washed in the machine.
Good mattress pad, стёганый, not very thin, dressed in the mattress-sat as a glove. little White, nice, soft bed and mattress has been updated, began as new
quality is good, думала but, потолще will. size, sat good. satisfied in general, thank you store!
good, подошёл size. тольще just be thought. recommend but basically
хорошее качество. быстрая доставка.
Качество супер,продавца советую!
Классный!!!!
this also i decided to buy yourself feedback почитав piece. it can say overall i satisfied, so more but expect 4 star. quality material впечатлило me, it мятый and thin some, прогладить thought, but ironing нарисован prohibiting sign on the label.
no smell good mattress
quality is excellent, size. проходила parcel month nearly customs. not being store here, it's "local"-consider when ordering. and here already package-dustbin packing as wine seller.
went very long, bad and so
mattress good quality. пришёл quickly.
not mattress tried on, size is the label on the correct. almost months two delivery. примерял not the mattress, the tag size is correct. nearly two shipping month.
shipping to flat. quality is good, straight stitching, no smell. size.
all super! and very very very fast shipping fast delivery! quality excellent! and this store recommend to everyone.
mattress good!
mattress good quality. заказанному size. not заказывал. надевали until. only remark. the most order shipped the last day, can say even watch отведенные to send, store wrote though so long and cause интересовался shipment. has been written in return, that no no problem. отслеживался track.
all match... recommend!
excellent намотрасник to size. порадовала, three weeks to moscow) доставил courier at home. thank you! удачной store!!)
quality excellent, to сдеком flat. and this store recommend!
store not immediately sent. but after shipping moscow доехал up very quickly, of the courier brought сдека. the mattress good, packed well. пользовалась have not yet.
порадовала shipping courier, did not expect. super!!! thank you
3 only sent store, order february 6, 31 march. mattress itself good quality.
general обалденный!!! soft and odorless nice!!! shipping straight home!!!! to store thank you!!!
OK!
fully compliant with the description, home brought courier, no smell, no thread торчащих not, packaging is complete. thank you.
shipping high speed. неплохая thing, ikea купленной compare with you in, after all is quality worse, fabric is not. 160х200 on size fit well, tailored normal. quality normal вообщем price. you can order.
quality excellent. :) order shipping :( very long