Contact us
Questions about sizing, an order or delivery? We are happy to help.
Someone on our team answers seven days a week, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page.
For sizing, send the width and length of the mattress, its depth if you are buying a protector or a topper, and what you are trying to replace. We would rather point you at the right option than the dearest one.
Bulk and trade enquiries go to the wholesale page.
Orders of $75 or more ship free with tracked delivery across Australia (a flat $27.50 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
I haven't received my order yet. Is it lost?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care
How do I know if my order has been shipped?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
Do you have a shop location?
We are an online supplier, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
What are your delivery options and how long will it take?
We deliver within Australia only. Orders of $75 or more ship free, and a flat $27.50 applies below that. We dispatch within 2 working days, then tracked courier delivery takes up to 7 working days. The shipping page has the full details.
What currency are the prices displayed in?
All our prices are in Australian dollars (AUD) and include GST.
Which payment methods are accepted?
You can pay by credit or debit card, or with PayPal. Both are offered at checkout.
What we are part of
