Track your order
Enter the tracking code from your shipping email.
Tracking numbers are issued once an order has been processed and shipped, which is 24 to 48 hours after you order. There is no tracking number before then, so there is nothing to look up on the day you buy.
The code arrives in an email headed "Your order has now been shipped". If you cannot find it, check the junk folder before emailing us.
Items in one order can be sent in separate packages, so more than one tracking number is normal rather than a mistake. It is worth checking whether part of an order has already arrived before reporting it missing.
If tracking has not moved for more than one business day, email theteam@customersupport.care with your order number and we will chase the courier.
Questions about delivery
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
AUSTRALIA: Free delivery, 5-7 days Other countries: Free delivery, 7-10 days OUR DELIVERY PARTNERS
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in $AUD - Australian Dollars & include GST
WHICH PAYMENT METHODS ARE ACCEPTED?
We currently only accept credit card payments, PayPal & Crypto currency. More payment methods will be added in the future.